Managed Services
Challenge:
As the telecoms market continues to mature and competition increases, margins are becoming tighter and operators need to constantly review their operational costs in order to maintain profitability. In addition, as new technology is deployed operators are under pressure to source the correctly skilled staff and to put in place the appropriate business processes to run an efficient and cost effective service.
Managed Services is an opportunity for operators to alter the intellectual and financial investment in their Infrastructure, keeping it current & robust without diluting their focus or investment on core business.
Approach:
Sentaca operates a collaborative & transparent approach to managed services which guarantees flexibility and control is maintained by the customer. We offer this as an outsourced solution, off-site onsite or blended as the customer requires.
Sentaca brings with it many years of practical experience working for number of Tier 1 operators to put in place the right business processes, people and methodologies to provide a range of services from Project/Management, Test & Integration Services, Implementation Services & Support, Solution Design & Development and Service Design & Delivery.
Sentaca’s “Small footprint, Highest Calibre” approach to Managed Services has meant that the communication channels are clear, the quality is consistent and the integration within the customer’s organisation is seamless.
Benefits:
- Reduced Costs and Overheads
- Access to the skilled staff
- Seamless Integration
- Multi-Vendor experience
- Automatic replacement of staff
- Improved Quality
- Operational Efficiency
- Clear Controls and Communication
- Guaranteed Services measured against SLAs
What we have done:
Sentaca has a proven history of long engagements with our customers as trusted, proficient and responsive MSPs.
- Sentaca currently supports one of Europe’s largest mobile messaging network infrastructures providing cost effective, 24/7 onsite expertise.
- Sentaca continues to provide ongoing support & enhancements to a Customer Provisioning Portal for a Large Telecoms Operator.
